FAQ

Last updated: September 9, 2026

What products are available?

Our catalog includes cleansers, toners, ampoules and serums, creams, masks, sun care, routine sets, and related skincare accessories.

Is shipping free?

Any free-shipping offer and the final shipping charge are displayed at checkout.

When will an order arrive?

Normal processing takes approximately 1–2 business days, followed by an estimated 3–5 business days in delivery or transit.

Can I return or exchange an item if I changed my mind or chose the wrong product?

Yes. Contact us within 30 days after delivery to request a mail return or exchange. Non-defective returns must be new, unused, in original condition, and include the original packaging, tags, and accessories. A free return label is included in the package, and there is no restocking fee.

What if an item is damaged, defective, missing, or incorrect?

Send the order number, checkout email, a description, and photos or video of the item and packaging so we can review the issue.

How quickly is a refund processed?

We process an approved refund to the original payment method within 10 days.

Which payment methods are supported?

The currently enabled card and digital payment methods appear at checkout.

How can I reach support?

Use the contact details below and include the order number and checkout email for order questions.

Do you use cookies?

We may use necessary cookies plus analytics, advertising measurement, and similar tools, including Google Ads or comparable services when enabled. Full details appear in the Privacy Policy; shipping, returns, payments, privacy, and service terms are available in the linked policy pages.

Contact

Email: carrillosimpson4127784@gmail.com
Mailing address: 107 Deville Dr, Jonesville, Louisiana, 71343, United States
Phone: 504-359-5638